Refund policy

Retail Accounts

As a retail customer, if you are not completely satisfied with the product, we offer a 45-day money-back guarantee, subject to valid proof of purchase. Contact the place of purchase for your money-back. Your item must be in the original packaging and have the receipt or proof of purchase.

Wholesale Accounts

As a wholesale customer: If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped, the cancellation will be treated as a return and incur the following charges:

  • 15% cancellation fee
  • 10% restocking fee
  • applicable fees for shipment of returned goods at the wholesaler’s expense
  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment), and you will receive the credit within the timeframe determined by your card issuer’s policies.

Orders which are REFUSED AT DELIVERY will incur the following charges:

  • 15% cancellation fee
  • 10% restocking fee
  • applicable fees for shipment of returned goods at the wholesaler’s expense

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment), and you will receive the credit within the timeframe determined by your card issuer’s policies. Ultimately, the burden of proof lies with Cogent Solutions Group; however, if the parcel(s) are signed for and rightful proof of delivery is obtained, the cost of the goods is the vendor’s obligation.

Shipping

You will be responsible for the shipping costs to return your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about returning your item to us, please contact us at 1-888-581-8867 or csgorders@cogentsolutionsgroup.com.